How do I view a video call recording?

Open Video call schedule and go to History. If the call took place and the video service sent the recording, the card will show the Recording link.

If there is no link, the recording is not ready yet, the call did not take place, or recording was not enabled for this call. Recording availability depends on video service and clinic settings.

If the recording is needed for consultation review, first check that the correct patient consultation is open and the correct period is selected. One patient may have several calls with different dates.