How do I contact a patient about a request?

If a request needs clarification before confirmation, use request chat. It is available while the request is under review.

How do I open the chat?

Go to Chats -> Requests and select the needed request. The card shows patient name, service, email, or phone if the patient entered them in the form.

How do I send a question?

Write the question and click Send. The patient receives an email with a link to the chat. If the patient replies, the new message appears in the same chat.

What to do after clarification?

When there is enough data, confirm the request and create the consultation, or decline the request with a clear reason. After processing, request chat closes.