How do I ask technical support a question?

The clinic cabinet has a chat with Medsenger technical support. Use it for system operation, clinic settings, errors, and situations that cannot be resolved inside the clinic.

How do I open the chat?

Go to Chats -> Technical support. If you have already written to support, the chat will contain conversation history.

What should I include?

Describe what happened and add data for checking: patient or doctor full name, consultation or request number, error time, and screenshot. Do not send passwords or access codes.

How do I see the answer?

The support answer will appear in the same chat. If notifications are enabled, Medsenger will also show a new message in the chat counter.