If something does not work

I cannot see Supervision

Make sure you signed in to the correct clinic with your own account. The section is only available to employees with the clinical supervisor role.

If it is still missing, ask the clinic administrator to check your role.

The queue is empty

Clear the search field and open the correct tab: current or archived consultations. An empty queue may also mean that the clinic currently has no consultations available for supervision.

A consultation or action does not open

Refresh the page and reopen the consultation from the queue. If the error occurs again, note the consultation number, time, and the action that failed.

Send these details to the clinic administrator. If the issue is in Medsenger, the administrator can contact support from the clinic workspace.